Managing the Customer Experience: Turning customers into advocates eBook
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The flood of wastewater, stormwater, and pollutants discharged into coastal waters is a major concern. This new book offers a well-delineated approach to integrated coastal management. The core of the volume is a detailed model for integrated coastal management, offering basic principles and methods, a direction for moving from general concerns to day-to-day activities, specific steps from goal setting through monitoring performance, and a base of scientific and technical information. Success stories from the Chesapeake and Santa Monica bays are included. Index. Approx.