Return Policy

CAN NOT RETURN

Below are a few reasons you can’t return your item and cancel your order:

  • You have chosen the wrong size, wrong color, and wrong product type.
  • The image quality of the product is considered good.
  • I ordered by mistake / I’m no longer interested.
  • The orders can not be canceled after 12 hours of placing them.
  • Please note that if you use a coupon code, we don’t accept refunds in any case. Thanks for your understanding.

WE ACCEPT CUSTOMER RETURNS FOR THE FOLLOWING REASONS:

– Lost Orders:

If an order is lost in transit, we will dispatch a replacement to you at our expense. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.

– Return Policy Or Replacement

All products go through a quality control check before being sent to you – But just in case read below!

If the product encounters one of the problems below when you open the package, let us know by taking a picture and emailing us directly with your order number.

+ The printed image is not clear.

+ The printed image is not in the center.

+ Package received wrongly against the order.

+ Damaged due to delivery: torn, dirty…

+ The order is not in the right size, color, or style compared to the order.

+ Other mistakes caused by us…

If the product you received has any of the above issues, please contact us via email or website with pictures of errors and your order number. We will refund or replace an item when the issue is verified to be corrected.

Note: * Returns are only accepted when the item has not been used or washed and in the same condition that you received it. We will not take any responsibility for the size if we made it as your request. In case of shipping the wrong size in comparison with the order, we will follow the above policy.

* How do return your item(s)?

Step 1: How to return?

– Returns must be shipped back to us within 30 days from the date your package is delivered.

– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, that is unworn, not-used, and has not been washed or damaged in any other way. All original sewn in or hang tags must still be intact.

– To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your shipping costs for returning your item(s).

– Package Return Address: Please return the item to the sender’s address printed on the package label.

Step 2: Our check processing.

– Once we received your return item(s), we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund as quickly as possible. The check processing will takes a time to compare and discuss with our partner.

Then your refund will be processed. It takes up to 3-5 business days to process once we have issued them.

– If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.

– Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@customprint.comcustomprint.com